Return & Exchange Policy
Return & Exchange Policy – Chlodair
We want you to be 100% satisfied with your purchase. That’s why we offer a simple and transparent return and exchange policy.
Timeframe:
• You may request a return or exchange within 14 calendar days of receiving your order.
Conditions:
• Items must be unused, with tags, and in original packaging.
• Send an email to contact.chlodair@gmail.com with your order number and reason for the return/exchange.
Shipping Costs:
• If the item is defective or incorrect, we’ll cover the return shipping.
• If the return is due to size or change of mind, the return shipping may be the customer’s responsibility.
Once we receive and inspect the item, refunds will be processed within 7 business days via the original payment method.